Customer Service Reply:
We are very sorry. Regarding your product problem, please contact our after-sales team by email and provide relevant pictures or videos. Our after-sales team will do their best to help you solve the product problem. Please refer to the contact information in the following link.
https://uk.vevor.com/pages/contact-us
We purchased 8 for our Activity center accommodation Kitchens at the Centre which are great for both cold nd hot drinks. Easy to use and very robust they have proven to be very popular in the short time we have had them. Would recommend :)